ETSI EG 202 009-1

User Group; Quality of Telecom Services; Part 1: Methodology for identification of parameters relevant to the Users Edition: 1.1.1
European Telecommunications Standards Institute / 01-Feb-2002 / 14 pages

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Part 1 of this document aims to propose a methodology to evaluate the Quality of Service from the users point of view, defining the types of measurements to be used for that.