BS DD CEN/TS 14773:2004

Postal services. Quality of service. Measurement of loss and substantial delay of priority and first class single piece mail using a survey of test letters British Standards Institution / 23-Nov-2004 / 40 pages ISBN: 0580448452

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Cross References:
EN 13850:2002
EN 14012
EN ISO 9000
ISO 9000:2000
ISO 3534-1:1993
ISO 3534-2:1993
ISO 19011
EN 14137
EN 45020
ISO 9001
ISO 9004
ISO 10005
ISO 10007

Keywords: Postal services; Quality; Quality control; Delivery; Measurement; Time measurement; Letters (documents)

Product Code(s): 30125652,30125652

This product references:BS EN 13850:2002 - Postal services. Quality of service. Measurement of the transit time of end-to-end services for single piece priority mail and first class mail
ISO 19011:2002 - Guidelines for quality and/or environmental management systems auditing
ISO 9001:2000 - Quality management systems -- Requirements
ISO 9004:2000 - Quality management systems -- Guidelines for performance improvements
ISO 3534-2:1993 - Statistics - Vocabulary and symbols - Part 2: Statistical quality control
ISO 3534-1:1993 - Statistics - Vocabulary and symbols - Part 1: Probability and general statistical terms
ISO 10007:1995 - Quality management - Guidelines for configuration management